Peptide Partners ships research peptides from the United States. This page explains how orders are packed, shipped, and tracked, and what to do if a parcel arrives damaged or incorrect.
Shipping costs and free shipping
Available shipping methods, discounts, and charges are shown at checkout. Free-shipping eligibility for qualifying orders is confirmed at checkout, before payment.
Order tracking
Once your order ships, tracking appears in your account when it becomes available.
Cancellations before shipment
Orders can be cancelled for a full refund before they ship. Once an order has shipped, it cannot be cancelled or refunded.
Damaged or incorrect goods
If a parcel arrives visibly damaged or you believe you received the wrong item, photograph the outer packaging, inner packaging, and vial labels. Email the photos with your order number to support@peptiide.partners within 48 hours of the carrier’s delivery time. After review, we may offer a one-time replacement or reshipment of the affected item.
Research-use handling and storage
All products are sold for laboratory research use only. Review each product’s storage and handling notes before ordering, especially for lyophilized materials or items that require freezer storage.
Need shipping help?
Email support@peptiide.partners with your order number, destination, and question. See also our Refund and Returns Policy and Terms and Conditions.